Privacy Policy

Last Updated: 03.01.2025

This Privacy Policy explains how elo media ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website, mobile application, and any related services (collectively, the "Service"). This Policy is part of our Terms & Conditions.

By accessing or using the Service, you consent to the data practices described in this Policy. If you do not agree with this Policy, please refrain from using the Service.

1. Data Controller and Contact Information

For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, the Data Controller is:

elo media
Aleksandra Fredry 6s, Poland
Email: elomordobusiness@gmail.com

If you have any questions or concerns about our data practices, feel free to contact us at the email address above.

2. Information We Collect

We collect various types of information from and about users of our Service, including:

2.1 Personal Data

• Account Information: When you register, we may collect details such as your username, email address, and password.
• Payment Data: If you make a purchase, we or our payment processors may collect payment details (e.g., credit card information, billing address).
• Contact Information: If you contact us for support or other inquiries, we may collect your name, email, and any other information you choose to provide.

2.2 Information from TikTok and Other Platforms

• Third-Party Platform Data: If you connect or integrate your TikTok account (or other platform accounts) with our Service, we may collect information from that platform (e.g., profile name, public videos, or other data authorized by you within the scope of the TikTok API permissions).
• We respect your right to revoke or remove access to this data at any time. If you choose to remove our access via TikTok's settings, we will delete any retained personal data from your TikTok account unless otherwise required for legal obligations.

2.3 Non-Personal Data

• Usage Data: We automatically collect usage information such as pages visited, time spent on pages, links clicked, and referring URLs.
• Device Data: We collect information about the device you use to access the Service, including IP address, operating system, browser type, and device identifiers.
• Location Data: We may collect approximate location data (e.g., country or city) based on your IP address, unless you've disabled location sharing at the device level.

2.4 Cookies and Similar Technologies

• Cookies: We use cookies to store user preferences, authenticate users, and analyze site traffic.
• Web Beacons and Pixels: We may use tracking pixels or web beacons in emails or on our website to understand usage and campaign effectiveness.

For more details on cookies, see Section 6 of this Privacy Policy ("Cookies & Tracking Technologies").

3. How We Use Your Information

3.1 Provision of the Service

We use the information we collect to create and manage user accounts, process transactions, provide core features, and maintain functionality (including third-party integrations like TikTok).

3.2 Communication

We may use your contact information to send you updates, respond to inquiries, and inform you about changes to our Terms or Privacy Policy.

3.3 Analytics and Improvement

We use usage and device data to:

• Analyze how users interact with the Service.
• Develop new products or features.
• Optimize user experience and performance.

3.4 Legal Compliance

We may use your personal data to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or when necessary to protect the rights, property, or safety of elo media or others.

3.5 Marketing

With your consent, we may send you promotional materials. You can opt out at any time by following the unsubscribe instructions in the email or contacting us directly.

4. Legal Bases for Processing (GDPR)

If you are located in the European Union, our legal bases for processing your personal data are:

• Consent: Where you have given explicit consent (e.g., for receiving marketing emails, or allowing TikTok data access).
• Contract: Where processing is necessary for the performance of a contract to which you are a party (e.g., account creation, providing purchased content).
• Legal Obligation: Where we are required by law to process your data.
• Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., securing and improving the Service), except where such interests are overridden by your fundamental rights and freedoms.

5. How We Share Your Information

5.1 Service Providers

We share personal data with third-party vendors or service providers who perform services on our behalf (e.g., payment processing, hosting, analytics) but only to the extent necessary for them to perform their services.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction subject to confidentiality agreements.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by government authorities.

5.4 Consent

We may disclose your personal data for other purposes with your explicit consent.

6. Cookies & Tracking Technologies

6.1 Use of Cookies

We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until deleted) to:

• Remember your preferences and settings.
• Authenticate users and prevent fraudulent use.
• Analyze usage for performance optimization.

6.2 Third-Party Cookies

We may allow trusted third parties (e.g., analytics providers like Google Analytics) to place cookies on your device to collect information about your usage of the Service over time. These cookies are subject to the respective third party's privacy policies.

6.3 Cookie Management

You can control cookies at the browser level. Blocking or deleting cookies may impact your user experience, and certain features may be limited or unavailable.

7. International Data Transfers

We store and process data primarily in Poland. However, we may transfer personal data outside of the EU/EEA. When we do so, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses (SCCs), or an adequacy decision by the European Commission) to protect your personal data.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected or to comply with our legal obligations. For example:

• Account Data: Retained until your account is deleted, plus a reasonable period for backup or legal compliance.
• TikTok Data: Retained only for as long as you have allowed us access; if you revoke permissions or disconnect your TikTok account, we will remove any associated personal data unless required otherwise by law.
• Payment Data: Retained as required by tax or financial regulations.

9. Your Rights (GDPR and Others)

If you are in the European Union, you have the following rights regarding your personal data:

9.1 Right to Access

You may request a copy of the personal data we hold about you.

9.2 Right to Rectification

You may request that we correct any inaccurate or incomplete personal data.

9.3 Right to Erasure

You may request the deletion of your personal data if certain grounds are met (e.g., data is no longer needed for the original purpose).

9.4 Right to Restrict Processing

You may request restrictions on the processing of your personal data in certain circumstances (e.g., while we verify the accuracy of your data).

9.5 Right to Data Portability

You have the right to obtain your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

9.6 Right to Object

You may object to the processing of your personal data, including profiling, on grounds relating to your particular situation. You can also opt out of direct marketing at any time.

9.7 Withdrawal of Consent

If we process personal data based on your consent, you can withdraw that consent at any time.

To exercise any of the above rights, please contact us at:

Email: elomordobusiness@gmail.com

We will respond within one month or as required by law.

10. Security Measures

We take reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online platform is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Service is not directed to children under 13 years of age (or a higher age threshold if required by local laws). We do not knowingly collect personal data from children under 13. If you learn that a child under 13 has provided us with personal data, please contact us so we can take appropriate action.

12. Third-Party Services

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of each third-party service you visit or use.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. If we make material changes, we will post the updated Policy and update the "Last Updated" date above. Your continued use of the Service after the posting of changes constitutes your acceptance of such changes.

14. Contact Us

For questions or concerns about this Privacy Policy, or to exercise any of your rights under GDPR or other applicable laws, please contact us at:

Email: elomordobusiness@gmail.com
Address: Aleksandra Fredry 6s, Krakow, Poland